Guest Information

Everything you need for a smooth and relaxing stay at Phillip Island Waterfront House

Quick Help

💧 Hot water not working?

After a power outage, the hot water system will need to be restarted. See instructions below.

🔥 How do I use the gas log fire?

Simple step-by-step instructions are below, along with a video guide.

🌡️ Need heating or cooling?

Use the living room air conditioner (remote is on the wall near the kitchen).

💬 Still need help?

Scroll to the bottom for contact details – we’re happy to help.

Hot Water System

How to Turn the Gas Hot Water Back On

If there has been a power outage, the gas hot water system may need to be restarted.

Steps:

Press the “On/Off” button on one hot water controller on each level.

Controller Locations:

Level 1: Laundry cupboard or billiard room (left-hand side of the sink)
Level 2: Under the kitchen sink or in the Pyramid Rock Room wardrobe

Please watch the video below for a step-by-step demonstration.

Gas Log Fire

How to Use the Gas Log Fire

The gas log fire runs on bottled gas. Please turn it off when not in use to ensure there is enough gas supply for your stay.

To operate:

Turn on the timer switch (bottom-right of the unit) – this runs for 3 hours
To reset the timer, flick the switch off and then on again

Notes:

The fan will automatically turn on after approximately 15 minutes
The fan will continue to run for around 15 minutes after heating stops
If needed, the pilot light can be re-lit via the front panel (see video below)

Watch the video below for full instructions (please disregard instructions regarding the remote control – this is no longer in use, instead, use the timer switch that is mentioned in the instructions above).

Alternative heating:
Use the living room air conditioner (remote located on the wall near the kitchen)

House Layout

Find Your Way Around

Use the floor plan below to help you choose bedrooms and familiarise yourself with the house layout.

General House Tips

Need Help?

We want you to have a relaxing and enjoyable stay. If you need assistance at any time, please don’t hesitate to reach out.

Phone/Text:
0413 216 325

Airbnb Messages:
You can also contact us via the Airbnb or Stayz app.